You want to know how your patients feel about their experiences. But sending them a survey weeks after their visit doesn’t let you capture the information in the moment that matters – when it’s fresh on their mind, easy for them to share, and while you still have the opportunity to impact their experience. Change that with FeedbackRT. You’ll get feedback immediately, even while a patient is still in your building.
You’ll have full context of the patient’s visit based on where they’ve been and who they’ve interacted with. And best of all, it’s easy and only takes seconds for the patient to do.
EHR registration triggers the delivery of a text message asking them for feedback
Get real-time feedback from patients via a simple text reply
Patient comments are delivered to appropriate management based upon the location and content of the message, giving your team the opportunity to address it in real-time
Give management the context they need to efficiently review feedback at the time the comment is made; when feedback is delivered managers will see key milestones, patient staff contacts, visit duration, and more
Get feedback at the end of each patient visit from a brief NPS survey; patients can fill out the survey on a facility iPad and provide feedback, share whether they’d refer family or friends to the department, leave comments, and more
Route feedback to the correct department manager for immediate review based upon your predetermined criteria
FeedbackRT can positively identify patients during the process through the use of the RTLS badges for accurate reporting of context and metrics
Integrates with leading survey tools, such as Tonic, for maximum flexibility
Review the full context of each patient visit in detail to get a complete understanding of and validate the feedback
View reports that correlate patient satisfaction to wait times, provider contact time, total duration, patient’s location at the time they submitted feedback, visit milestones, percentage of time waiting, and more
Integrate with your EHR to view the patient’s photo, name, appointment time, provider name, and more