Real-Time Technologies are the core systems in ensuring operational effectiveness of a hospital. Anything that impedes accessibility of the system, such as system speed deterioration or system malfunction is critical, as by the definition – the real-time system is designed to support your organization continuously and in real-time. In addition, as you might have multiple hardware technologies, various software applications, and numerous integration points as a part of your overall Real-Time Technology solution, these solutions are complex to support.

Our technical support services ensure the success of your system viability as we stay laser-focused on end-user experience and efficient resolution.

Our support team is ready to address your issues as rapidly, completely, and professionally as possible. To achieve this goal, our technical support team comprises of system engineers as well as healthcare processes experts, which allows us to quickly find the underlying issue, which could be hardware, software or process-related, and find a satisfactory solution.

We currently provide two levels of Technical Support. Here are their major characteristics:

Business Hours: M-F 8AM – 5PM CST, excluding holidays.

In addition to providing Technical Support, we offer a portfolio of other Operational Support and Maintenance services, as well as Exploration and Planning, Implementation, Optimization, and Managed Services for Real-Time Technologies, including RTLS and RFID solutions, to ensure you gain the value from the solution you own.

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