What Can We Do to Help Emergency Nurses?


by Mary Jagim RN, MSN, CEN, FAEN | CNO  at Infinite Leap

On behalf of myself and the entire team here at Infinite Leap, on Emergency Nurses Day, I would like to extend our appreciation and gratitude to all of the amazing emergency nurses who spend each and every day sharing their special talents caring for patients who so desperately need their experience and care. With more than 50 years of emergency nursing experience on our team, we truly know your job is not easy, and never seems to be appreciated at the level upon which it deserves.

While serving as the president of the Emergency Nurses Association (ENA) in 2001, I had the privilege to visit emergency departments all around the county. All of them with dedicated and passionate nurses, however it seemed that they also faced many of the same challenges. Including but not limited to:

  • a shortage of staff, resulting in an overworked nursing team which in extreme situations added an increased risk to patient safety
  • bottlenecks in patient flow, resulting in long patient wait times and patient frustration
  • a concern about nurses’ personal safety, resulting in a low staff satisfaction and a high turnover

Now, as I serve as the CNO of Infinite Leap, a healthcare technology consulting company, I do my best to “channel” these voices and make sure that every part of our company understands the special needs of the ED. While I strive to help every department I work with, the ED will always hold a special place in my heart, and I want to make sure that our company hears what is important to us in the Emergency Department.

I became a firm believer in the value of technology in the ED, and healthcare beyond. I know that through the use of Real-Time technologies, I can help my fellow emergency care providers practice at the top of their licenses, and that we can eliminate many of the daily frustrations in their work day, all while helping them do so in a safer environment for themselves and their patients.

Real-Time technologies also offer tools for managing mass casualty events. Keeping track of an overwhelming number of patients, many of whom are placed in areas that are not normal patient care areas, can be extremely challenging. I believe real time location technologies provide us with solutions to some of these unique challenges we face in emergency care.

I also know that technology alone is not going to solve anything… but good technology that delivers real benefits is a critical component of making the ED operate more efficiently, and effectively. My teammates and I love when we have the chance to help our emergency care colleagues change process to best leverage these real-time technologies. It’s amazing how effective it can be. But while I like to believe that my voice, and my influence makes a difference, the truth is that it is a small difference in the larger scheme of ED’s across our country.

I need help evangelizing how RTLS and other real-time technologies improve all the aspects of the ED. Share my Blog. Respond to it and let me know how RTLS could help you, or with issues where it might be able to help. I’d love to hear from you and help raise your voice to make the changes we need. Nothing would make me happier than to receive dozens of great stories about how the technology, I believe in, has helped my longtime home and passion, the Emergency Department.

Thank you for your passion and commitment to patients and emergency nursing. You make a difference in patient’s lives every day!