The Dire Need for Better Operational Visibility in Healthcare

by Joanna Wyganowska, MBA, PMP | VP of Marketing at Infinite Leap

With retail giants – like Walmart and Amazon – moving more deeply into the healthcare space [read: Walmart’s First Healthcare Services ‘Super Center’ Opens] one thing becomes obvious – healthcare systems are in dire need to more efficiently run their operations. If they don’t, they will soon lose a battle against these nimble giants, who are stealing clients from traditional healthcare delivery systems because of the cost and convenience of their services.

To stay competitive in this dramatically changing landscape, healthcare executives need to apply the same operational principles as other industries:

  • Increase utilization of their resources
  • Reduce the costs of their core operations
  • Minimize process deviations by applying standardization

These imperatives can be accomplished by obtaining operational visibility across the healthcare enterprise, with the help of Real-Time Location Systems (RTLS).

Here are 3 levels at which RTLS can enable your healthcare system to stay operationally nimble:

Visibility to see the NOW – on-the-floor staff need visibility into what’s happening NOW. With an RTLS solution, you enable your staff to make the best decisions, save steps, and exceed patient expectations with real-time information on the location and status of assets and people, and in-the-moment notifications of what needs staff attention.

Context to know the NEXT – coordinators and department managers need to know what’s coming NEXT to keep their teams efficient and best utilized. With an RTLS system, you can give them the ability to anticipate and know where the process bottlenecks can occur and where resources need to be applied so they can respond promptly before issues occur.

Insights to change the FUTURE – process owners and executives need the tools to drive change and move their organizations towards better FUTURE. Healthcare systems using data generated by Real-Time Location Systems can identify trends, outliers, and high performing processes to apply best practices and minimize process deviations.

Our organization has the privilege to work with many progressive healthcare systems who already leverage RTLS for better operational visibility [read: Focus on operational efficiency and RTLS technology has given Wake Forest Baptist Health a financial leg up], and we would be thrilled to start a discussion with healthcare systems who are ready to embrace Location-Based Services (LBS) as a way to stay competitive.