If RTLS Program Management is Not in Your Wheelhouse – Leverage a Managed Services Provider

by Scott Hondros, SVP of Professional Services at Infinite Leap

Leveraging a managed services provider for a subset of your IT services, such as data warehouse management, email management, or IT security, is not a new thing. Healthcare systems choose to use managed services to increase their operational efficiency, reduce operating costs, and gain a peace of mind.

However, when it comes to Real-Time Technologies, the situation is much more complex. Typically, an RTLS solution is a combination of multiple hardware and software components, as well as integrations to several other healthcare systems, such as nurse call, CMMS, or EHR system. And yes, you can ask your hardware vendor to manage battery replacement in your tags, or you can pay your software vendor to take care of updating your maps, however it is hard to find a vendor who could truly manage all aspects of your RTLS system. As a consulting organization and a system integrator, we have years of experience in implementing and supporting all major RTLS software and hardware technologies, and we fully understand their capabilities and limitations.

Another reason why still so few healthcare organizations have embraced the concept of leveraging Managed Services for RTLS is the fact that RTLS is not just a technology solution. RTLS is deeply intertwined with many operational processes and also delivers significant cost containment and revenue generation opportunities, many organizations believe they need to manage their RTLS system in order to capitalize on its value. However, proven successes of our clients show an undisputable value in using managed services.

I’d like to share with you 9 main reasons why healthcare organizations choose Infinite Leap to manage their Real-Time Technologies:

  1. Expertise, Expertise, Expertise
    By far, the number one reason why our healthcare clients request us to manage their RTLS technologies, is our expertise. By selecting Infinite Leap for managed services, you gain access to professionals with unique and hard to acquire skills. We have been working on many different RTLS deployments, from a scale and a use case perspective, and we know exactly what works and what does not, when it comes to hardware and software set up and system integration, user training, but most importantly change management. By having RTLS experts looking after your RTLS initiative, you will avoid making the same mistakes that others made in the past, which can cost you a lot from the financial, as well as user adoption, perspective.

  2. Removing Headaches of Staff Acquisition and Retention
    There is no doubt that organizations around the world are struggling to fill positions, particularly in the healthcare space, where additional skills are required to meet unique needs. Further, most hospitals haven’t enjoyed the level of success and scale in the use of RTLS to really know what skills are required to make a program perform. By allowing us to handle your RTLS program, you can be confident that the right mix of people are hired, with the right skill set and experience. Letting us provide and manage specialized staff in this emerging technology space, alleviates these pressures from you.

  3. Cost Predictability 
    Our managed services agreement is based upon a consistent and easy to understand monthly fee. This helps your organization keep costs in line and makes budgeting much easier. Another benefit is the ability to shift cost from a capital to operational budget, which typically can be beneficial in securing funding and accommodating financial flexibility.

  4. Around the Clock Support Availability 
    The nature of Real-Time Technology is that its value comes from real-time availability. If for any reason, your system shows symptoms of latency, or if your end users experience any difficulties with the system, we proactively work on identifying and correcting the issues before they become larger problems for this mission critical system. As the 8am to 5pm support hours simply do not work for your nurses, biomedical engineers, transporters, and other team members who need to deliver (or support) patient care around the clock, managed services provide a way to ensure 24/7 support availability, including weekends and holidays.

  5. Ability to Focus on Core Competencies
    We’ve yet to meet a healthcare system that has the luxury of having people sitting around looking for new things to do. Everyone is busy and resources are tight. To be really successful in a role of managing systems, you must be sure that resources, including people, are deployed in the most effective manner. If you put people into positions where they are not able to be successful, it reflects on them, the initiative, and the management of the program. Likewise, if you are able to deploy the correct mix of resources to the right projects, the opportunity for success increases and management is recognized for making smart decisions. By outsourcing the management of Real-Time Technologies to us, not only do you gain expertise to speed time to value and avoid the bumps in the road that can cost you time, money and frustration, but you are also able to dedicate your in-house experts to initiatives that will leverage their core competencies and further advance your strategic objectives.

  6. ROI-Driven
    Often times organizations acquire an innovative technology, but are lacking the stamina to push it beyond a successful installation or Go Live. Our managed services offer a comprehensive and proven program management approach, which includes working-group meetings, weekly status reports, quarterly business reviews, ROI measurement, and many other activities designed to ensure continuous success of your RTLS initiative. We also make sure your program has a proper governance structure in place and a clear path to achieve the anticipated ROI.

  7. Access to Best Practices
    Even when organizations have the internal resources to properly manage their RTLS programs they often reach a point where they plateau in the value that they can deliver. Largely this is a result of focusing inwardly on the practical aspects of the project. By leveraging us as your Managed Services Provider, you will have access to all best practices occurring across the industry, such as insights shared by RTLS experts on our RTLS in Healthcare Community forum.

  8. On the Lookout for Innovation
    As a consulting organization, we dedicate our resources to explore new ways RTLS technology can be leveraged and we seek new technology solutions that can accelerate the value of your RTLS system. We will also honestly tell you if new technologies, announced almost every week, are not just a creation of the vendor marketing department.

  9. Nurturing Your Investment
    Our managed services provides means to keep your system current and fully operational. We will take care of optimizing your software configuration settings, applying fixes and upgrades from RTLS vendors, updating location maps, and even the tedious task of replacing batteries in tags and badges. All these efforts will ensure your system can flourish 24/7.

If you are interested in discussing if your organization should consider our Managed Services for your Real-Time Technologies, I would be delighted to have this conversation with you.