Patients increasingly view their experience in the healthcare facility as a key consideration for determining if they’ll return to or recommend the healthcare provider, largely because it remains one of the few ways healthcare consumers can differentiate healthcare services. Here are just a few use cases where, with the help of real-time technology and processes redesign, you can provide significant improvements in the area of patient and patient’s family satisfaction:
Leverage real-time location information to improve patient and patient’s family experience by electronically guiding them through the facility.
Use real-time technologies to estimate patient wait times, thus increasing patient satisfaction by accurately setting and communicating patient wait time expectations.
Improve patient experience by increasing value-added time, through monitoring and reporting of the time patients are with providers during their stay.
Enable patient’s family to see the patient’s current status during surgery and/or other procedural areas. Provide families with at-a-glance view, using an RTLS-enabled, HIPAA-compliant electronic view board in the waiting areas.
Ease the anxiety of patient’s family by automatically updating family members of the status of their loved ones. Provide mobile access to this information so that the family is not required to remain in a waiting room for notifications.
Provide an infrastructure to allow patients to provide instant feedback, and for staff to be able to respond before the patient even leaves the hospital. Accompanying information can also include full context on the patient experience, such as their wait times, interactions with staff, etc.
Reduce and eliminate loss and theft of patients’ belongings through tagging and monitoring of belongings with RTLS tags.